No Assistance or compassion - VWFS in breach of agreement

App**** for Covid Relief on vehicle instalment due to not working and my salary being reduced. On the 5th May 2020, I received a mail stating my application had been approved with the unique reference number: ***. I then had to accept the terms to the new addendum to our agreement, which I did, of which then i was sent the new contract/addendum on 25 May 2020. Suddenly, on the 1st of June 2020, a debit order is still drawn!! SO no relief as per the approved application and as per the contract terms which read "Agreement will be suspended for a period of 3 (three) consecutive months (“temporary payment relief period”), calculated from the DATE of approval of Your payment relief APPLICATION"??? So i contact VWFS TWICE - no replies!!! I EVENTUALLY get hold of someone on the telephone and only to get told that there is no record of an application, approval etc??? HOW IS THIS POSSIBLE WHEN I RECEIVED THE MAILS, SIGNED THEM AND RECEIVED AMENDED CONTRACTS ALREADY?? So, then i had to email YOUR documents to the Service person to prove your records. AGAIN, no feedbac****! Eventually get an email reply saying i must reverse the debit order then and make a payment arrangement for the arrears?? HUH??? Its a covid relief agreement which has not been app**** - what are you talking about now??? And why ask me to reverse a debit order to make my name look bad?? Next thing i receive a sms telling me I still need to sign an addendum??? Process started all over again when i have done this and I have ALREADY been sent the amended addendum??? VWFS, I am getting nowhere and no one is willing to sort out their mess while I am unable to buy food for my family this month because you did not keep up to the agreement!!!! An agreement works BOTH ways - why has it not been app**** your side??? MAY I GET RESOLUTION TO THIS ISSUE SOONEST AS I AM GETTING NOWHERE EVEN THOUGH THERE IS A SIGNED AGREEMENT IN PLACE!!???