JE
Johan E
1 reviews | Active since Aug 2012
06 Aug 2020, 14:49
Misleading Financial Services
Absolutely horrific service with misleading advertising! I bought a vehicle on guarantee future value and after 3 years would like to return vehicle. Nobody want to accept vehicle return. Dealership where I bought vehicle refer me back to VW Financial and VW Financial back to dealer.
Advertising as per VW Website quote - simply return to dealership upon completion of term. Why is this not that simple?
Helpful (0)
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Replies (2)
Volkswagen Financial Services's replyOfficial
06 Aug 2020, 15:01Dear Mr. Els
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
VW Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
VW Service Resolution
Volkswagen Financial Services's reply06 Aug 2020, 15:01
Official
Dear Mr. Els
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
VW Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
VW Service Resolution
JE
Johan E's updateReviewer Update
11 Aug 2020, 12:28Thanks so much for the for the Customer Resolutions Team. It's so sad to first complain before getting in contact with the right people.
JE
Johan E's update11 Aug 2020, 12:28
Reviewer Update
Thanks so much for the for the Customer Resolutions Team. It's so sad to first complain before getting in contact with the right people.