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shekleton.angelique shekleton.angelique
1 reviews | Active since Aug 2016
10 May 2021, 10:08
License disk still not received
I utilised the VW financial services license disk renewal service. On their website it states that for Gauteng it will take 5 to 10 working days to have the licence delivered. It has been over 2 months and I am still waiting!
I ordered my license disk with 1 month until expiry, I have now exceeded the 1 month grace period and am liable to get a fine as the license disk has still not arrived. They cannot refund me as they say the disk has already been submitted to the department. What a mess - rather go and sort the license disk out yourself.
If someone could provide me with urgent feedback on this matter I would appreciated this.
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Replies (2)0
Replies (2)
Volkswagen Financial Services's replyOfficial
11 May 2021, 10:17Dear Angelique S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply11 May 2021, 10:17
Official
Dear Angelique S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
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shekleton.angelique shekleton.angelique's updateReviewer Update
14 May 2021, 12:05This matter was resolved and I have now received my license disk - however, I think this occurred only because I complained on this platform. Will not be using this particular service provider again.
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shekleton.angelique shekleton.angelique's update14 May 2021, 12:05
Reviewer Update
This matter was resolved and I have now received my license disk - however, I think this occurred only because I complained on this platform. Will not be using this particular service provider again.