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Ernst N
1 reviews | Active since Jun 2020
08 Jun 2022, 07:53
Lack of Response on Document Request
The saga to obtain a border letter has been going for 3 weeks now! To use covid-19 as an excuse for poor response time is unacceptable. Be aware that if you use vwfs for financing the after sales services is extremely poor
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Volkswagen Financial Services's replyOfficial
08 Jun 2022, 08:09 Dear Ernst N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply08 Jun 2022, 08:09
Official
Dear Ernst N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, Volkswagen Financial Service Resolution