LACK OF ANY SORT OF RESPONSE!!!

I opted to increase my monthly installment a while back, to cover the minimum payment and an additional amount monthly. Unfortunately, due to the COVID pandemic, much like 1000's of fellow South Africans, my salary was reduced.

I've sent numerous emails to ***, starting on the 15th of May 2020, requesting that the debit order instruction be reduced to only debit the minimum monthly payment due, in accordance with the Finance agreement I have in place.

Not only did I not receive even one reply, but the debit order went off as per the norm.

I request that I be CALLED - because you can't get through to anyone telephonically who can actually assist - and receive confirmation that the installment has been amended.