HIGHLY DISAPPOINTED CLIENT

I purchased a vehicle from Weiss VW in 2021 and was financed with VW Financial Services. In June 2023 I was involved in an accident in which my vehicle was written off. After the insurance payout, I still had a shortfall. At the beginning of August 2023, I purchased another vehicle from Weiss VW, in which they needed to settle my shortfall. Basically VW paying VW. Two weeks later, the debit order for my previous vehicle had gone off my account due to payment from Weiss VW not received. When I queried the payment, we realized that the payment had in fact been made, but to the INCORRECT finance house. This was a fault on the dealership/accountant's side, and nothing to so with me, the client, Yet me, the client has been waiting for my refund for 3 weeks now.

Highly disappointed in their service. There has been zero sense of urgency to get my issues resolved and my money refunded.