SM
Sophia M

1 reviews | Active since Feb 2019

13 Dec 2021, 09:17

********** and ****** of note

I cancelled two policies which were added to my deal without consultation and the third party paid the amounts back but VWFinancial services is still charging me for that and they are also charging me additional interest or something I had cancelled from the beginning. I was just told now that I cannot be removed and would be charged for it till I'm done paying this account. I am paying for something I did not want and they can see it is cancelled but as per the consultants words I will still be charged for it and will continue paying for it. They are telling me I only have two options, 1 recapitalize but still be charged all 4 charges or let the account remain in credit until I'm done with it.....this is day light *******. Guess it is my fault for trusting the dealer, that's basically what I have just been told

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Replies (1)
Volkswagen Financial Services
Volkswagen Financial Services's reply13 Dec 2021, 11:48
Official
 Dear Sophia, 

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.  We will be in touch with you to resolve this matter. 

Regards, Volkswagen Financial  Service Resolution