VH
Vutomi H
1 reviews | Active since Jun 2021
20 Jul 2022, 18:02
Extremely poor customer service
I called VW to cancel the shortfall cover I took with them on the 6th of June. To date the shortfall cover has not been canceled and I'm still paying for it. Every time I call them they tell me that I will receive notice of cancelation within 24 to 48 hrs which never happens! I wouldn't recommend them to anyone.
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Volkswagen Financial Services's replyOfficial
21 Jul 2022, 07:25Dear Vutomi Hlungwani,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Volkswagen Financial Services's reply21 Jul 2022, 07:25
Official
Dear Vutomi Hlungwani,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution