1 reviews | Active since Feb 2023
Delayed Refund
28 November 2022 a deduction was made from my Cap acc where volkswagen deducted an installment on a vehicle that has been paid up. December I went to my bank where they put my call through to Volkswagen Financial Service I explained that my vehicle has been paid up and would like them to refund my account. I was told that it would take up to 7working days, in the first week of January I went to my bank again and was told the same thing the 3rd week in Jan again I went, frustrated one of Capitecs consultants assisted me by speaking to one of VWFS agent themself they advised that the money has been processed and would take 48h to get a refund. Today is the 27th of Feb 2023 to date I have received no refund whatsoever. I lodged a complain at the NCR and was told that I should so on Hellopeter for a more prompt response. Creditors are so quick to take legal action but with matters like such their professionalism fails them. I am tired of being nice. I want my refund. L Landsman
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
Once again you have failed to assist. My vehicle has been paid up 25 February 2022 how can you after a year still take my money and after numerous emails sent to you to date you cannot refund me. This isn't a R300 its R3500.
Nolene Klein (Customer Interaction Centre) forward the query to Volkswagen FS of which I am fully aware what irks my nervs is the fact that no response nor telephone calls were ever received from Volkswagen.
Where is the Chairperson Mr m Biene
The Directors
R Coleman
G Dozo
I need assistance ASAP
Once again you have failed to assist. My vehicle has been paid up 25 February 2022 how can you after a year still take my money and after numerous emails sent to you to date you cannot refund me. This isn't a R300 its R3500.
Nolene Klein (Customer Interaction Centre) forward the query to Volkswagen FS of which I am fully aware what irks my nervs is the fact that no response nor telephone calls were ever received from Volkswagen.
Where is the Chairperson Mr m Biene
The Directors
R Coleman
G Dozo
I need assistance ASAP