COVID payment holiday not honored by VW financial services - Wrongfully debuted account

The service from Volkswagen financial services is pathetic. I signed an agreement in respect of the COVID Payment relief scheme during June 2020, in order to be granted a payment holiday on my car installment.

I do understand that due to the late signing of the agreement, I could not be granted a payment holiday at the end of June 2020 - however this past weekend - Saturday 1st August my installment went off for the month of July 2020. I have been in contact with numerous people since Saturday and today 3 August and up until now, the situation is not resolved. I probably spoke to 10 people today and spent numerous hours on the phone.

I have paid all my installments diligently all the years and when an agreement is signed for a payment holiday, VW financial services does not honor the agreement.

What pathetic service!

I would appreciate if my installment can be refunded to me for the incorrect debit order.

My bank would not allow me to reverse the debit order as VW financial service needs to process the reversal.