Car Licence

I received an email from VW Financial Services asking whether I would like to renew my car licence through them. I agreed and paid the fee. Apparently I would receive my car licence within 5 business days. I paid on 3 December 2019, but still no car licence. I have had no communication from VW after making payment. I'm going on holiday soon, so this is becoming urgent.

I checked the status of my licence on the website and it simply says my licence renewal is being worked on. I phoned VW Financial Services and was told to phone a number to enquire about the status of my licence. I phoned the number but it was the wrong number. I phoned VW Financial Services again and was given another number which is not working.

I'm out of options, and noted that other people complained about this issue on this forum.

I would like this to be sorted out ASAP. Frankly this services has been disappointing and I would think twice before using it again.