Canceled insurance policies still getting paid

Item: Volkswagen Financial Services
Rating: 1
Author: Karabo P

I canceled insurance policies that were part of my monthly instalment. I canceled them in January and to my surprised when I requested a detailed statement, I’m still paying for them. May I please get all that money to go into the car instalment please

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Replies (2)

Volkswagen Financial Services's replyOfficial

29 Apr 2021, 12:25

Dear Karabo Sheron Phahlane,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
Volkswagen Financial Service Resolution

Volkswagen Financial Services's reply29 Apr 2021, 12:25

Official

Dear Karabo Sheron Phahlane,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,
Volkswagen Financial Service Resolution

Karabo P's updateReviewer Update

01 May 2021, 07:38

Thank you

Karabo P's update01 May 2021, 07:38

Reviewer Update

Thank you