********* behaviour

I would like to bring to VWFS's/WesBank attention that their actions towards me through VW Hatfield Bryanston are *********. Recently, I purchased a car and a house financed by VWFS/WesBank. I traded in my Amarok single cab bakkie for R210k during the process. As per the agreement, the dealership was supposed to settle two of my accounts from the R210k, one with FNB and another with Captitec Bank, and the shortfall from the account would be added to my car finance, which is what has happened. The dealership settled the the Capitec account on time, but there was a delay in the settlement of the FNB credit card account, which resulted in an amount of R4107.65 owed to me by VWFS. I have made several attempts to resolve this matter with VW Hatfield Bryston, but they have not been helpful in resolving the issue and just dismissed me. I am hoping that VWFS will investigate this matter and take appropriate action to rectify the situation.

I would like to share with you a recent experience I had with the car dealership. After finalising the deal and taking possession of the car, I was informed that the dealership (VWFS) would not refund me the money. The reason given was that their senior workshop technician had found an issue with the car during the inspection and determined that the spare wheel bracket needed to be replaced.

My concern is that this issue was not brought to my attention before the legal documents were signed and the car was handed over to me. I believe the inspection should have been done before all legal documents were finalised, especially from the finance side. This way, any issues could have been addressed beforehand, and the deal could have been adjusted accordingly. As per the legally binding documents, I am requesting a refund of my R4107.65. I kindly appeal to you to assist me in resolving this issue with the dealership.

Kind Regards,