WC
Werner C
1 reviews | Active since Mar 2018
18 Jul 2020, 11:00
Bad customer experience
Customer care lady raised her voice at me as customer, I asked for her name and she refused to give it to me. I asked for the manager and was put on hold for 15 minutes until they dropped the call. Where have the standards dropped to
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Volkswagen Financial Services's replyOfficial
20 Jul 2020, 08:40Dear Werner C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Service Resolution
Volkswagen Financial Services's reply20 Jul 2020, 08:40
Official
Dear Werner C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Service Resolution