Appalling Customer Service Experience!

I'm extremely disappointed and frustrated with the customer service I received. Initially, the consultant was helpful, but that's where it ended. I had to constantly follow up on my issues, and when I requested a number to escalate my concerns, I was met with silence.

Feedback? Forget about it! I was told to wait for 8-10 days, but even that wasn't honored. I had to follow up again, and when I challenged their response, they simply ignored me, despite me referencing previous communications.

To add insult to injury, trying to call customer service directly is a nightmare. Be prepared to wait on hold for an eternity!

Overall, the lack of accountability, poor communication, and disregard for customers' time is shocking. I expect much better from a company that claims to value its customers.