VW Finance want me to die before I get my ownership documents

I have been very patient with VW Finance they are playing tricks with me not sending my documents when i finished paying my car beginning of Aug. They first wanted to do the transfer of ownership themselves and I refused. I asked them to send my documents to me I will do it myself..they told me to wait 10 days,on the 10th day they told me they tried to deliver..in which address because I work from home.I am always at home there was no delivery at my house from them.I am taking this further i am tired of them.