They changed my debit order date to the incorrect date!!!

I am so disappointed- you prompt self service platform but nothing gets done

I used self service to change my debit order date 15.12.22 I then had to follow seeing no response was received on 20.12.22

Today 23.12.22 I received a call and the lady asked what date I wanted (this is strange because I selected it through self service)

Anyway I confirmed 25th she even confirms to me that the debit will go off 25.01.2023 & I should accept debi check

Guess what? The debi check come - nothing about the date or amount was on the screen & I believed the correct date was selected

I received an email stating my date was changed to 21 - my current date is 20th why would I change it to the 21st? That’s stupid

I want you to pull your call recordings & fix this mess my debit order date needs to be 25th of each month!!!

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