EARLY SETTLEMENT LETTER

THE WORST SERVICE EVER. I CANNOT GET THROUGH, GET TRANSFERRED FROM ONE DEPARTMENT TO THE OTHER, THEN CHATTED TO SHANNON NAIDOO WHO THINKS ITS FUNNY THAT ALL HE WILL DO IS GIVE ME A SETTLEMENT QUOTATION - WON'T ANSWER ANY OF MY QUESTIONS - BECAUSE HE CAN'T. DOES NOT HAVE A FINANCIAL BACKGROUND - CAN I SPEAK TO SOMEONE WHO DOES - NO YOU CAN'T. WE ARE ALL WORKING REMOTELY. SINCE WHEN DOES WORKING REMOTELY NEGATE SOMEONE OF INTELLIGENCE OR KNOW-HOW TO CALL YOU? I WOULD LIKE A SETTLEMENT FIGURE, BUT I ALSO WANT TO KNOW IF THERE ARE PENALTIES AND IF THERE ARE - WHY, AND IS THERE A WAY TO NOT HAVE PENALTIES CHARGED FOR EARLY SETTLEMENT. THIS SERVICE IS SHOCKING. 11 PHONE CALLS. ALL TO THE WRONG DEPARTMENT - ONE PERSON FOBBING ME OFF TO THE OTHER. SHOCKING. NEVER WILL I EVER BUY A VW AGAIN AND MOST CERTAINLY WILL NOT BE WITH VW FINANCIAL SERVICES. SHAME ON THE LACK OF SERVICE! JANINE