Appalling Service !!

My name is Mangele Dladla and i am Financed by VW Finance ( account no: *** )

I recently purchased a motorite policy which started debiting me effective from 01 April 2021

I have an old motorite policy ( VZV27976H ) which expired on 19 April 2021 however VW finance is still debiting me for which does not make sense . I spoke to numerous people at VW Finance who advised me that that this is value added product , they cannot assist and I must refer the query to motorite . I called VW Finance customer service and motorite customer service this morning however no one is willing to assist me . I’m being sent from pillar to post and no one can resolve my query .

I spoke to motorite who advised me that I must speak to VW finance as the amount is being debited with my monthly debit order .

Now can you see how frustrating this can be to a client as no one seems to know what’s going on ???

Does it make sense that I pay for an expired policy ??

Is it fair to make client pay for a policy that she cannot use because its expired ?

Now can you see how frustrating this can be to a client as no one seems to know what’s going on ???

I want the debit order amount of R 302 .29 to be cancelled immediately and I also require correspondence emailed to me confirming that it has been cancelled furthermore i would like to be reimbursed for the debit order of R 302.29 that went through on 21 April 2021.