VW Constantia - Putrid Service

I scheduled my vehicle for the annual service at Bidvest McCarthy Volkswagen Constantia on 14 May 2025. I was assisted by Prenesh, the service advisor, whom i asked to have by balancing & alignment of wheels including the rotation of tyres i.e. move back tyres to the from and vice versa - this i was charge for as it was not covered in my maintenance plan. He promised that all will be taken of and arranged for me to be dropped off at my place of work and to be collected before 17:00 for the vehicle pick-up. The Bolt driver collected me after 17:15 at which time my office had closed and i found myself waiting outside. Upon collecting my vehicle Prenesh advised that all that i asked was done and that i would be emailed the service report so i could see what was done to the vehicle. To date this has not happened, the following weekend i discovered that the wheels had not been rotated and my air-conditioning system was not working - this had been working perfectly before. The following week i attempted calling VW to arrange for the vehicle to be dropped again for the work to be done. A total of seven calls were made, twice i was promised that Prenesh would call me back, but this did not happen. On 26 May 2025 i decided to chance it and take the vehicle in without a scheduled appointment and asked for the dealer principal, who was not in. I left the vehicle with the service advisor for the work to be carried out, was dropped off at my place of work again and promised to be collected at 16:00. I later got a call informing me that the wheel rotation cannot be done since the rear wheel has puncture and that they do not have the means to repair it and rotate the wheels. At 16:00 the service advisor contacted me to advise that the Bolt driver was on his way to collect me, only to wait and be picked up at17:15. The level of service at this branch is totally putrid and I don't recommend anyone use their services ever unless you're used to poor service delivery.