UNHAPPY CUSTOMER

I have a 2022 polo vivo 1.0litre GT with 15 000km on it recently the rear right tyre was making a noise i sent it in to barons Pietermaritzburg. while the car was there the dealership did not communicate with me regarding my vehicle i had made several calls to find out what's happening with my vehicle but just got told the service advisors are busy and would return my call after 5 attempts i finally took a drive there and when i got there i was told that my wheel bearing was damaged and needed to be renewed i have a maintenance plan on the vehicle but they told me that the both left side rims were buckled and that caused the wheel bearing to fail and i have to pay cash for it i even called vw sa and they also just ignored my questions i had if both rims were damaged howcome only 1 wheel bearing failed they insisted that i pay then only my vehicle will be released i had to pay R5045 just to change 1 wheel bearing further to that while my car was there they scratched the rear bumper and keep on telling me that they need to view camera footage its been gone almost 1 month now. MY ADVISE TO PEOPLE DONT EVER BUY VW THE SERVICES IS GONE VERY POOR