Poor Service

I am very disappointed in the service rendered at Barons Pietermaritzburg. I contacted the dealer regarding a 2016 Volkswagen Clubsport that was being advertised on various web sites including the Barons and Barloworld website for R352 490. I wanted to trade in my polo gti for this vehicle and sent the sales manager an email at the branch regarding the adverti*****t, and still received no feedback. I logged various complaints on the websites, but no one got back to me. It's absolutely pathetic, since I have been with Barons for the past 10 years.