VW Barons - Edwin Swales lack integrity

I have contacted VW Barons - Edwin Swales, regarding the front mats of my vehicle. I have noticed two different mats placed on the floor. These mats do not line with the original floor layout.

After numerous calls & conversations with Yogan, Cliffy & Shane Naidoo (DP) & being pushed from pillar to post, I've received comments such as ;

* We have not had theft issues in the last 6 months. (Cliffy) * What would you like for me to do. (Shane Naidoo) * I have asked for the relevant person to contact you. (Yogan) * Explaining previous issues regarding false accusations by customers. (Shane & Cliffy) * I should have checked prior to leaving the dealership or called the next day. (Cliffy)

As per my telephonic conversation with Yogan on the 23-03-2021, I was promised feedack by COB on the same day, this did not materialize, I see this as a service failure.

As per my telephonic conversation with Cliffy & Shane Naidoo (DP) on the 24-03-2021, I was promised by the above mentioned individuals that I will receive feedback by COB on the 24-03-2021, this did not materialize, I see this as a service failure.

I struggle to fathom multiple service failures under one roof, among multiple individuals. The most disturbing issue is multiple individuals on different occurrences, creating the exact same service failure, dealer principle included.

Kindly advise on a solution, as I highly doubt the mats could grow legs & take a stroll.