VW BARONS BLUFF SOLE MY iPHONE 11

COMPLAINT AGAINST VW BARONS IN BLUFF

I took my car (VW T-Roc) to Barons VW Bluff in Durban on the 12th of August for service. I don’t require a lift I opted to rather wait in their waiting rooms until the vehicle was completed. Upon receiving the vehicle I drove straight back home in Port Shepstone. I got home and realised I left my phone (a white iPhone 11) in the waiting area. I immediately called the dealership at 16:59 to enquire about it, fortunately the lady that picked the phone did acknowledge having had received the phone. She however told me that she will not be at work on the following day as it was going to be a Saturday and added that my phone would be safer in her office, we then agreed to talk the following week. I took her name down on a piece of paper.

To my nightmare! I called again on the following week, no one had any knowledge of my phone until today! Unfortunately I lost the piece of paper where I wrote her name on. I remembered that the dealership should have a call recording system in place as one of their quality control purposes. I then requested a call recording of the conversation I had with the lady that agreed to have my phone with her, I kept being told and promised that a Telephone Systems Technician would be coming over to get that information for me.

I began to investigate more about it with the help of Anna (the employee of that dealership), still without luck. Anna added that she literally asked everyone and non of their staff knows anything about the phone. On the 30th of August I then requested to speak to the Manager, that’s when I felt my hope is completely vanished! Manager told me that they cannot get the call recording, I also requested the footage of that day, I was then told that it is busy as its the monthend etc which made me more angrier because I lost a phone that I use for business and I did tell them the extent of the loss I’m encountering each day that passes without that phone with me.

I honestly feel that this is a complete theft and since everyone amongst their staff denied my phone, I want to get that person and expose them with their dealership.