********* Service

<p>My son saw a vehicle at the used car department, chatted to the sales man, and was advised what paperwork would be required to finance the vehicle, Friday 13/1/2017. Return Saturday morning with the bank statements and the trade in vehicle. Trade in was discussed and I mentioned to the sales man again do not sell the vehicle and promise was made that the vehicle is reserved for us no one can touch the car. Spoke to him again regarding paperwork on Monday and mentioned again "dont sell the car"no problem it will not be sold, that car has been reserved for you. Tuesday morning I sms'd the sales person and he called me back the conversation started :car has been financed BUT the car has been sold. His manager gave authorization that the vehicle could be sold to someone els - ***. Could they not check how far my application was, could they not call me and discuss the problem whatever it may have been. Nope they go and sell the car.</p> <p>After alot of shouting and swearing the used car Manager turns around and says : We are 200% quilty ***. The whole attitude "they dont give a ****" They take long with finance approvals, no customer correspondence at all - the sales mans land line was not working most of the time . I sorted out the settlement on the vehicle that we wanted to trade. </p> <p> </p> <p>Shocking and up to s....t . Unacceptable this is also not the first time - this is the second time we have had ****py service from VW Centurion.</p> <p> </p> <p>I will not be referreing family - friends or colleagues to that branch not at all.</p> <p> </p>