Terrible service in parts devision

I paid for parts from Autohaus Centurion on 6 August. When I never heard from them again, I contacted them in Oct. They stated that they had never ordered the parts since I did not send the POP in the correct format. The POP was send to Louise Grousbeek - I see she specifically appears in more unhappy reviews on Hello Peter. The very least she could have done, was write back and e mail stating that they required the POP on a different format. Instead she did nothing and never ordered the parts I now liaise with VW Customer care directly and they have conducted themselves in the professional and helpful manner, which you would expect from VW. But to this day I have had no word from Autohaus and Louise specifically. Considering the way she conduct herself. She is a liability to her company and thereby makes Autohaus an liability to Volkswagen