pathetic service

<p>I took in my car for service yesterday and was assisted by a lady called Erika, who seemed less interested in me/whatever is it that I was there for, so I thought let me just do what I’m here to do, as I was initially assigned to a Solly. She didn’t even introduce herself to me and advised that she will be assisting me after I was shown her desk. I only had 1 call from her confirming the amount to be paid, no updates on the service or progress during the day. I had arranged for drop off and pick up. I then called her around 4:00pm asking if they were done with the service and was advised that she will call me back, she didn’t, at 4:30 I called her again as I was panicking and was advised that the car was taken for a test drive and I will be called back once done which didn’t happen, I then called and asked when will I be picked up, only now she asked where was I supposed to be picked??!!And I told her where I was dropped off and her response was “I have too many drivers to remember who dropped you off, I will get a driver to call you back and get directions, and this call was now around 4:58!!! This is now the 2ND TIME I have issues with this branch as the last time had to leave my car there as they couldn’t locate PAYMENT. NOW the car has a rackling sound when I push the clutch halfway down, I guess whoever was “test-driving” couldn’t hear that as I found my radio on load.</p> <p>I have to say in my time dealing with Autohaus centurion, the service has really been pathetic. I think I only keep going there because it’s convenient but I don’t think I will take my car there again!!</p> <p> </p>