Neglecting the Client

In January before wanting to go on holiday in February, I went to the dealership to get a quote for a service and other parts. We agreed on what needs to be done and booked the car in for the 2/2/2015. They promised it would be done before the 7th. Nothing got done, they did an 80 point check changed a bulb and a fuse. (They also managed to loosely attach a brake sensor which came out the same day.) we requested to get the car back for a holiday we had already paid for, luckily we did get it in time But I was charged R500 extra which we pointed out to the manager. He wrote on the back of our quote and signed it. stapled the amount we paid via card. We have called and driven there on numerous occasions and nothing is being paid back to us. This is now the next step in trying to recover those funds which we have now easily spent just trying to be patient and get it back. Next I shall be pushing charges at the police station and calling VW's head offices and informing their management of this really horrible establishment and requesting that they investigate this and other complaints to this dealership, I will also petition change . org that it be closed down.