Horrible customer service and job

I am absolutely disgusted with the service received from Volkswagen Centurion! I have been sitting without my 2018 Polo Tsi for more than 2 weeks now! The car was taken to your Autohaus Centurion dealership on the 28th July 2020 and from day one they told us that we will be without a vehicle for the next 2 weeks because a part that broke on the engine and had to be ordered from Germany as NO VW DEALERSHIP in SA has this part. The part is a Camshaft Adjuster.

This vehicle has 32 000 kms and is under warranty and it broke! I was told that VW SA doesn't have a vehicle available to use for time being. We have been following up daily 3,4,5 times for the past two weeks as NO ONE gets back to us with valid information.

Your Service Advisors keep on making excuses and after we had to follow up and phone around WE EVENTUALLY got the part at your Cape Town Branch within the 1st week! Althought I do not know if it has been used, we still had to do your work for you and found it! This is pathetic! After we told you where the part is, you came with more excuses telling us there are specific bolts missing that you need, then you told us there's something wrong with a valve!

Today the 12th of August we still don't have the car or any answers! As your Service Manager tells us that the timing machine you have is not working nor any other branches' machines in the near vicinity

When we asked about Audi's machines right next door this manager said their machines are also not working!

Your manager said he will call us back before business day ended and he has not. We are still left in the dark as to how long it will take.

Seriously this is PATHETIC!! people have job to get to and because of your incompetence and super bad customer service this is what we have to sit up with!

This is NOT OUR FAULT, ITS A MECHANICAL ISSUE ON YOUR CAR and instead of telling us EXACTLY whats going on we need to do your work for you to get into contact. Now I am paying for a vehicle I cannot even use?

It is just very frustrating and demoralizing that there is no answers and no progress.

I expect to get a call very soon advising us on whats going on. I cant get to work and earn an income because of this.