Service plan ****

Goodday my name is Rito Wendy Vukeya, I bought a brand new polo vivo last year July at VW Arcadia in Pretoria. On the date of purchase I requested and accepted a service plan and I was not given a physical contract, I was told the contract will be sent to my email to which i did not receive to date. Now when I take my car for service at thier branch I was told that I do not have a service plan, they can not service it for free the person who assisted me with the purchase of my car is Monique Fourie who no longer works at VW Arcadia, this year Hendrick Malatjie called me and said that i was given a wrong spare key and wrong Owner's manual,infotainment system, warranty Polo and service plan books he took them and gave me new one's that did not include a service plan book. Both of these people no longer work at VW Arcadia and I was not informed where they work right now.