Disappointing service, no accountability for his team.

Only reason I've had to like this page is so I could provide my feedback... Worst experience ever, will never recommend your guy's service to my friends and family.

Ive never been so hurt and disappointed honestly. I've had to cancel my booking from East London to JHB with Eezi move in July 2019 just so I could accommodate our own-Black Business and trust me I regret my decision.

The guys used my bed linen and blankets to cover my fridge, which got torn in the process, yet I left tubing bags to assist the guys. Never did Vuyani mentioned to me that they didn't offer bubble wrapping. Very good at blame shifting - kept on saying there was an adult in the house to look after my stuff,really? which confirms that he is not reliable and will not take accountability for the service he offers as- according to him, another adult had to ensure they get the right job done. Why on earth would you use bed linen and blankets for packaging? Worse of it all, my stuff wasn't delivered all at the same time as indicated. It was delivered in separate batches, which I needed to pay the helper now for another day as she comes once a week. Well they did compansate for this so, thumbs up. My vases were broken during transportation even though they were wrapped and again he said it was my own negligence, no accountability nor apology. Which is what I was looking for really, I mean were all in business and we provide service to people. If we mess things up, we apologize and take ownership and not blameshift and point fingers. No one cared to tell me that my fridge was broken, until I saw it myself while I was cleaning the house and unpacking. At this point I wasn't even interested in speaking with this guys cause he really got me angry and messed this up for me big time. Every time I look at my fridge I just get irritated,qha. I hope that other customers have received a different treatment from what I have received and experience.

As young black people or small businesses owners thriving in the spaces we operate in, it is important that we offer best service for return business otherwise we mess things up for everyone. Accountability, service excellence, taking criticism and learning from them will definitely help grow our businesses for a great success. Hayile yobaleka I responsibility.