Shabby, tired Spa - nothing like the website

I wanted to treat my daughter to a 'mom and daughter Spa' for her 16th birthday. She has never been to a Spa. I have been to a few. How disappointed I was. The staff are friendly and obviously trying to do a good job, but the property is run down and shabby. Staff uniforms are old and tired. The gowns are old and stained around the neck, cheap slip slops instead of nice new slippers. Products are nothing to write home about - in fact what are they? No welcome drink, no special mention of her birthday, no fuss made, no chocolate and special drink (does not have to contain alcohol) at the end, no nice reception area. A total ******* and the 'excuse'? They are SLOWLY upgrading! So in the meantime, this cannot be called a 'Spa experience'!! False advertising - I am a VERY unhappy client and SO SO disappointed that the reason for doing this was TOTALLY spoiled... I will always remember my attempt to really spoil my daughter on her 16th as being messed up...