SM
Solomon M
1 reviews | Active since Aug 2021
26 Aug 2021, 09:05
Worse insurer ever
The worst insurance experience ever had. Been with VUM for almost a year now. Registered a claim with them since last week and today they sent me a whole lot of BS with different kinds of access they require. Word of advise, stat away from this guys, they have no office and the only way to deal with them is through brokers. We agreed on R5000 access of 5% of the claim, today they want me to pay over R13000 of access..
Oh and they also charge you access for using a code C1 license, so of you using C1, stay away as it will cost you extra 3K.
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VUM Insurance 's replyOfficial
27 Aug 2021, 12:31Good day Solomon M
May you kindly furnish VUM with a formal complaint which includes your claim number and Policy number in order that VUM obtain clarity and are put into a position to review your dispute.
You can send this to ***
VUM do indeed have offices (which are temporarily closed due to COVID) and, on the basis that VUM are Underwriters; they are bound legally to utilise the services of intermediaries (brokers) and are not authorised to deal directly with a client.
Thank you
VUM COMPLAINTS TEAM
May you kindly furnish VUM with a formal complaint which includes your claim number and Policy number in order that VUM obtain clarity and are put into a position to review your dispute.
You can send this to ***
VUM do indeed have offices (which are temporarily closed due to COVID) and, on the basis that VUM are Underwriters; they are bound legally to utilise the services of intermediaries (brokers) and are not authorised to deal directly with a client.
Thank you
VUM COMPLAINTS TEAM
VUM Insurance 's reply27 Aug 2021, 12:31
Official
Good day Solomon M
May you kindly furnish VUM with a formal complaint which includes your claim number and Policy number in order that VUM obtain clarity and are put into a position to review your dispute.
You can send this to ***
VUM do indeed have offices (which are temporarily closed due to COVID) and, on the basis that VUM are Underwriters; they are bound legally to utilise the services of intermediaries (brokers) and are not authorised to deal directly with a client.
Thank you
VUM COMPLAINTS TEAM
May you kindly furnish VUM with a formal complaint which includes your claim number and Policy number in order that VUM obtain clarity and are put into a position to review your dispute.
You can send this to ***
VUM do indeed have offices (which are temporarily closed due to COVID) and, on the basis that VUM are Underwriters; they are bound legally to utilise the services of intermediaries (brokers) and are not authorised to deal directly with a client.
Thank you
VUM COMPLAINTS TEAM