MM
Mamotshabi M
1 reviews | Active since Mar 2015
29 Apr 2021, 15:52
VUM Insurance very disappointing
I have been trying to register a windscreen claim since last week Thursday and no one has responded to my emails or my calls. When you call no one is available but you have to leave a message for someone to return the call which they never do. My client is getting tickets and the is unfair on them as they have paid their premiums. but the finance department is always ready to send emails and SMS for unpaid premium
Helpful (0)
Replies (4)0
Replies (4)
VUM Insurance 's replyOfficial
30 Apr 2021, 08:18Good day
Thank you for bringing this to our attention. We would love to make this right. May you kindly send all information (Policy Number and Vehicle Registration) to the following in order to have the windscreen replaced:
***
***
Sincerely,
VUM Complaints Team
Thank you for bringing this to our attention. We would love to make this right. May you kindly send all information (Policy Number and Vehicle Registration) to the following in order to have the windscreen replaced:
***
***
Sincerely,
VUM Complaints Team
VUM Insurance 's reply30 Apr 2021, 08:18
Official
Good day
Thank you for bringing this to our attention. We would love to make this right. May you kindly send all information (Policy Number and Vehicle Registration) to the following in order to have the windscreen replaced:
***
***
Sincerely,
VUM Complaints Team
Thank you for bringing this to our attention. We would love to make this right. May you kindly send all information (Policy Number and Vehicle Registration) to the following in order to have the windscreen replaced:
***
***
Sincerely,
VUM Complaints Team
MM
Mamotshabi M's updateReviewer Update
30 Apr 2021, 08:36The client need authorization today so that the windscreen can me installed today MT Ledwaba Policy number 279135
MM
Mamotshabi M's update30 Apr 2021, 08:36
Reviewer Update
The client need authorization today so that the windscreen can me installed today MT Ledwaba Policy number 279135
VUM Insurance 's replyOfficial
30 Apr 2021, 14:21Good day
May you please submit the claim to *** and ***
It is not wise to submit all the insured's personal information on an online platform such as this. We would like to help; but require that you please follow process to safeguard all parties in this respect.
May you please submit the claim to *** and ***
It is not wise to submit all the insured's personal information on an online platform such as this. We would like to help; but require that you please follow process to safeguard all parties in this respect.
VUM Insurance 's reply30 Apr 2021, 14:21
Official
Good day
May you please submit the claim to *** and ***
It is not wise to submit all the insured's personal information on an online platform such as this. We would like to help; but require that you please follow process to safeguard all parties in this respect.
May you please submit the claim to *** and ***
It is not wise to submit all the insured's personal information on an online platform such as this. We would like to help; but require that you please follow process to safeguard all parties in this respect.
MM
Mamotshabi M's updateReviewer Update
30 Apr 2021, 14:43I have already sent an email to the claims department with the policy number on the subject line.
MM
Mamotshabi M's update30 Apr 2021, 14:43
Reviewer Update
I have already sent an email to the claims department with the policy number on the subject line.