VUM insurance pathetic service on getting my car fixed !

Good Day I am insured with VUM , My car was involved in an accident on the 1st of July 2018 while operating on Taxify. It was taken to Renew IT in Randburg . They did a quote fixed somethings and left the radio not working , aircon vent damaged as a result from the accident and the battery of the car does not charge now . The radio was in good condition when the accident happened, so was the battery . Renew IT then fixed the radio and said the battery should be taken in for testing , the test confirmed the battery has a dead cell and needs to be replaced . Upon informing the insurance of this we were advised that the assessor from our insurance did not authorize for the aircon vent to be repaired and that he will get back to us about the battery, Renew IT then fixed our radio. We then continued to wait for feedback on the battery from the broker , Nokulunga Malinga who never has an update really as she is always waiting on Asanda from VUM to give her feedback . There after she only sends part of what we communicate to her about , claims she is not aware about the aircon vent that needs fixing . We advised that the radio was in good condition when the accident happened therefore expect it to be working when we get the car back , The car never needed to be jumped before the accident , the battery was in good condition before the accident now it is not . We call Nokulunga ( Broker ) numerous times and she will advise that she will send feedback or call back in the next 2 minutes and never does , when we call again she is still waiting for feedback Today she has just advised that the battery cannot be fixed as it was not part of the accident . This is not acceptable as the radio was not damaged by the accident and is now fixed . the aircon vent that was damaged by the accident is still not fixed .

It is unacceptable service , This insurance is very useless and they never get anything done unless you call them every hour to find out the process and even then it is slow because you can only communicate to a broker that also knows nothing and awaits to be told .

I will never recommend this insurance to anyone and I will keep telling everyone I can tell about the bad service I experienced with them! VUM insurance is so pathetic and such a disgrace !