PT
Phumulani T

1 reviews | Active since Feb 2020

17 Feb 2020, 06:09

Vum Insurance (Mehluli Risk Services)

I am very angry disappointed and helpless. I am insured with VUM Insurance and my broker is Mehluli Risk Services

I filed a claim in january 2020 they approved it and declared my vehicle a write off, and further more offered me a opportunity to buy the salvaged/damage vehicle I accepted then told them I will buy the vehicle from them. But they started telling me stories and refused to sell me back the vehicle, I then requested that they instead fix my vehicle from a panel better of my choice instead of writing it off, they also refused please assist me Guys please

Terry Zwane *** my broker Nonku Masikane Claims Technician ***Claim no. 519143 - FZ02VNGP - TOYOTA COROLLA QUEST

Thank you Phumulani Thango ***

0
Replies (1)
VUM Insurance
VUM Insurance 's reply19 Feb 2020, 13:15
Official
Dear Phumulani

Thank you for your feedback.
Your matter has been referred to our Claims Manager and she will be investigating and addressing your concerns. 
You may expect a resolution or response via email within the next 24 - 48 hours.

Best Regards, 
VUM Customer Team