PT
Phumulani T
1 reviews | Active since Feb 2020
17 Feb 2020, 06:09
Vum Insurance (Mehluli Risk Services)
I am very angry disappointed and helpless. I am insured with VUM Insurance and my broker is Mehluli Risk Services
I filed a claim in january 2020 they approved it and declared my vehicle a write off, and further more offered me a opportunity to buy the salvaged/damage vehicle I accepted then told them I will buy the vehicle from them. But they started telling me stories and refused to sell me back the vehicle, I then requested that they instead fix my vehicle from a panel better of my choice instead of writing it off, they also refused please assist me Guys please
Terry Zwane *** my broker Nonku Masikane Claims Technician ***Claim no. 519143 - FZ02VNGP - TOYOTA COROLLA QUEST
Thank you Phumulani Thango ***
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Replies (1)0
Replies (1)VUM Insurance 's replyOfficial
19 Feb 2020, 13:15Dear Phumulani
Thank you for your feedback.
Your matter has been referred to our Claims Manager and she will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 24 - 48 hours.
Best Regards,
VUM Customer Team
Thank you for your feedback.
Your matter has been referred to our Claims Manager and she will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 24 - 48 hours.
Best Regards,
VUM Customer Team
VUM Insurance 's reply19 Feb 2020, 13:15
Official
Dear Phumulani
Thank you for your feedback.
Your matter has been referred to our Claims Manager and she will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 24 - 48 hours.
Best Regards,
VUM Customer Team
Thank you for your feedback.
Your matter has been referred to our Claims Manager and she will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 24 - 48 hours.
Best Regards,
VUM Customer Team
