VUM Insurance is *********** with on their claims process

As a client of your services, I feel like I haven't been treated with fairness. VUM athourised my claim on the 29 July 2021 09:13 AM, and I see automatically Nedwest were sent an email by Bev for a GO AHEAD before I, as your client was notified and addressed of the authorisation, claims process and the excess required thereof. After I have been liaised with by Intaba on the same day - 29 July 2021 midday, I immediately chose and made it clear to my broker that I will be going for the Cash-in-lieu option, I will be sourcing the car parts myself and then let Nedwest Panel beaters charge me the labour on the car. My main reason being that the excess that the claims authorisation came with was way too high (R31 231) and it is definitely something I do not have. I pushed and complained several times that we should fix the blunder made on the 29 July 2021 09:13 AM but I saw Nedwest **** on emails and said the car was already going to the paintshop on 29 July 2021 04:06 PM. This was a lie because I went through on the 02 August 2021 10:48 and I saw that the car was just ONLY stripped.

As a client, a premium paying client, it is my right like any other of your clients (according to your company policy), to be given an option when my claim is being processed - to choose between the Cash-in-lieu option or the excess option. I feel that I was not given fair treatment and would love for that to be fixed. Whatever option was taken on my behalf, benefited the panel beater and has put me in a negative position of not being able to pay the excess, which I have been complaining about since day one of my claims authorisation.

I hope my complaint will be reconsidered and a decision will be made that will accomodate all parties. At the moment, My business has been stuck due to the fact that the claims process has taken 3 full weeks and is still ongoing. I have lost vast amounts of funds as I was launching a mechanical workshop in Limpopo the day of my accident on the 23 July 2021. I have also lost investors. I am disheartened that with all the time wasted and opportunities ruined, I see no sensible response and/ solution from both companies.