SD
Sivuyile D
1 reviews | Active since Apr 2021
28 Apr 2021, 11:36
VUM Insurance failing dismally
I have had an insurance claim since October 2020, it has not been resolved up until now today. The broker who's supposedly "handling" the claim has been ignoring my calls. I have spoken with the gentleman who had an accident with me and he has also not been in contact with the broker.
I have been very patient with this issue in light of Covid, but I have had it now. I tried calling Vum but I could not get through. Someone in this chain is failing, I need some answers.
Helpful (0)
Replies (2)0
Replies (2)
VUM Insurance 's replyOfficial
28 Apr 2021, 12:48Good day Sivuyile D
Thank you for submitting this review. To assist further may you kindly send the following details to ***:
Policy Number,
Claim Number,
Vehicle Registration Number.
We take all complaints seriously and are eager to investigate.
Kind Regards
VUM Complaints Team
Thank you for submitting this review. To assist further may you kindly send the following details to ***:
Policy Number,
Claim Number,
Vehicle Registration Number.
We take all complaints seriously and are eager to investigate.
Kind Regards
VUM Complaints Team
VUM Insurance 's reply28 Apr 2021, 12:48
Official
Good day Sivuyile D
Thank you for submitting this review. To assist further may you kindly send the following details to ***:
Policy Number,
Claim Number,
Vehicle Registration Number.
We take all complaints seriously and are eager to investigate.
Kind Regards
VUM Complaints Team
Thank you for submitting this review. To assist further may you kindly send the following details to ***:
Policy Number,
Claim Number,
Vehicle Registration Number.
We take all complaints seriously and are eager to investigate.
Kind Regards
VUM Complaints Team
VUM Insurance 's replyOfficial
29 Apr 2021, 12:27Good day
Thank you for yours herein. We will liaise with attorney's in this matter in respect to settlement offer. At current we are awaiting the first amount payable by the insured in order to continue with this claim. We have not yet received this.
Thank you
VUM Complaints Team
Thank you for yours herein. We will liaise with attorney's in this matter in respect to settlement offer. At current we are awaiting the first amount payable by the insured in order to continue with this claim. We have not yet received this.
Thank you
VUM Complaints Team
VUM Insurance 's reply29 Apr 2021, 12:27
Official
Good day
Thank you for yours herein. We will liaise with attorney's in this matter in respect to settlement offer. At current we are awaiting the first amount payable by the insured in order to continue with this claim. We have not yet received this.
Thank you
VUM Complaints Team
Thank you for yours herein. We will liaise with attorney's in this matter in respect to settlement offer. At current we are awaiting the first amount payable by the insured in order to continue with this claim. We have not yet received this.
Thank you
VUM Complaints Team