VUM INSURANCE Disaster By SOP

I have been having business relationship with different insurance companies since 2008 and I never anticipated to experience this type of service from any of these companies.

Their communication methods are extremely poor and have no regard to the feelings of their clients. I believe probably they have this mentality of assuming that taxi operators/ owners are illiterate nor learned and deserve to be treated in this fashion.

The only time wherever I get updated or responded to is only when I enquire and boom there are new developments that are stalling the progress of the repairs of my taxi.

I believe VUM INSURANCE was not meant to cater for SMES by black owners but they just accept us to increase their revenues.

Now it's 28 days since the vehicle was taken away after the accident and we are now on day 17 since assessment was done but nothing is forth coming with the repairs but they have the nerve to send me notification that my premium is going up with effect from February 2024 just because they authorized the claim. Their service is extremely horribly I would never wish it to even the dog of my worst enemy.

Demoralized