REFUSAL OF REFUND AFTER HAVING AGREED TO PAY BACK

This insurance must be taken off business, third party claims are not entertained, one of their customers bumped my car and damaged it and I logged a claim and i was told as a third party they will not act on it unless their customer logs a claim too, my question is what are the chances that the person will if he refused to provide his details until at the presence of police, I mentioned this to VUM yet nothing was done, people do not claim to their insurances because they know they will not be arrested this person was driving a corolla reg DJ09DBGP This is the email sent to this VUM

Good day as the time indicates

I am a third party and your member bumped my car on Saturday the 17th November 2018, He refused to give me his details and I had to involve the police before he could tell me he was even insured with yourselves, I need to know what procedure I should follow to log a claim with you.

Below are the information he provided me with

Driver's name: John Kodowe Driver's ID number: ********** 415081 Driver's phone number: ********** Vehicle make / model: Toyota Corolla Registration number: DJ 09 DB GP

JMPD Case number : AR2018/11/0541

Attached are the photos I took at the accident scene with one short video clip

Your quick response and assistance will be highly appreciated,

Regards John Pius ********** 464 / ********** 993 8 Attachments

I cannot attach pictures here but we have all the proof needed but this VUM is not doing anything because their customer is not claiming or whatever the case, no correspondence have been sent to say anything to me as the person whose car was damaged.