CK
Cobus K
1 reviews | Active since Jun 2020
02 Jul 2020, 06:41
Never trust them there always have long storys
Never use Vum during the lockdown there gift me limited cover with 2 quote one with no excess and then other one with R 5000 excess so I 1st ask for the one for no excess do my EFT PAYMENT then my broker at Camp brokers do my we deside to take R 5000 excess because you does not drive a lot during lockdown so I agree and take that one then arount may I start to lift it to non limited cover and try to work but did not work out so I decided to cancel it on 1dt of May I have let my broker now 1st of May she have send it through to vum and put me rather on personal insurance but now I'm strugle let vum refund me of R 311.65 there doesn't care about there customers
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Replies (1)VUM Insurance 's replyOfficial
02 Jul 2020, 08:15Dear Cobus K,
Thank you for your feedback.
Your matter has been referred to our Head of Underwriting and he will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 48 - 72 hours.
Best Regards,
VUM Customer Team
Thank you for your feedback.
Your matter has been referred to our Head of Underwriting and he will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 48 - 72 hours.
Best Regards,
VUM Customer Team
VUM Insurance 's reply02 Jul 2020, 08:15
Official
Dear Cobus K,
Thank you for your feedback.
Your matter has been referred to our Head of Underwriting and he will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 48 - 72 hours.
Best Regards,
VUM Customer Team
Thank you for your feedback.
Your matter has been referred to our Head of Underwriting and he will be investigating and addressing your concerns.
You may expect a resolution or response via email within the next 48 - 72 hours.
Best Regards,
VUM Customer Team
