HM
HLAYISANI M
1 reviews | Active since Jan 2017
12 Nov 2022, 15:22
VUM Insurance
<div>Worst insurance ever, they won't pay for the valid claim</div>
Helpful (0)
Replies (3)0
Replies (3)
VUM Insurance 's replyOfficial
15 Nov 2022, 09:00Good Day Sir/Madam
VUM would like an opportunity to engage you to review the matter. We are however, not in a position to do so, with the limited information you have submitted on this complaint.
May you kindly submit your claim number to us so that we can investigate the claim.
Alternatively, may you please send your formal complaint to ***
We look forward to hearing back from you.
Kind Regards,
VUM COMPLAINTS TEAM
VUM would like an opportunity to engage you to review the matter. We are however, not in a position to do so, with the limited information you have submitted on this complaint.
May you kindly submit your claim number to us so that we can investigate the claim.
Alternatively, may you please send your formal complaint to ***
We look forward to hearing back from you.
Kind Regards,
VUM COMPLAINTS TEAM
VUM Insurance 's reply15 Nov 2022, 09:00
Official
Good Day Sir/Madam
VUM would like an opportunity to engage you to review the matter. We are however, not in a position to do so, with the limited information you have submitted on this complaint.
May you kindly submit your claim number to us so that we can investigate the claim.
Alternatively, may you please send your formal complaint to ***
We look forward to hearing back from you.
Kind Regards,
VUM COMPLAINTS TEAM
VUM would like an opportunity to engage you to review the matter. We are however, not in a position to do so, with the limited information you have submitted on this complaint.
May you kindly submit your claim number to us so that we can investigate the claim.
Alternatively, may you please send your formal complaint to ***
We look forward to hearing back from you.
Kind Regards,
VUM COMPLAINTS TEAM
HM
HLAYISANI M's updateReviewer Update
16 Nov 2022, 11:55Good morning
My policy number for this claim is VumFintechPolicy_832828 (1).pdf, I f
My policy number for this claim is VumFintechPolicy_832828 (1).pdf, I f
HM
HLAYISANI M's update16 Nov 2022, 11:55
Reviewer Update
Good morning
My policy number for this claim is VumFintechPolicy_832828 (1).pdf, I f
My policy number for this claim is VumFintechPolicy_832828 (1).pdf, I f
VUM Insurance 's replyOfficial
16 Nov 2022, 14:47Good day
Thank you for submitting this information.
Kindly be advised that after investigation it was found that, indeed VUM provided the reasons for the rejection of your claim to the broker. These reasons are subject and not limited to conditions of cover that were not met. We also did communicate that there is an opportunity to escalate your complaint to the Arbitrator. It would appear, however, that you did not escalate your complaint accordingly.
We have engaged your broker to advise them that you have posted a negative review on Hello Peter about your claims experience and they are aware that you would like to escalate your complaint. May you kindly engage your broker with your formal complaint and ask your broker to assist you in reporting the matter to the Arbitrator.
Thank you
Kind Regards.
VUM COMPLAINTS TEAM
Thank you for submitting this information.
Kindly be advised that after investigation it was found that, indeed VUM provided the reasons for the rejection of your claim to the broker. These reasons are subject and not limited to conditions of cover that were not met. We also did communicate that there is an opportunity to escalate your complaint to the Arbitrator. It would appear, however, that you did not escalate your complaint accordingly.
We have engaged your broker to advise them that you have posted a negative review on Hello Peter about your claims experience and they are aware that you would like to escalate your complaint. May you kindly engage your broker with your formal complaint and ask your broker to assist you in reporting the matter to the Arbitrator.
Thank you
Kind Regards.
VUM COMPLAINTS TEAM
VUM Insurance 's reply16 Nov 2022, 14:47
Official
Good day
Thank you for submitting this information.
Kindly be advised that after investigation it was found that, indeed VUM provided the reasons for the rejection of your claim to the broker. These reasons are subject and not limited to conditions of cover that were not met. We also did communicate that there is an opportunity to escalate your complaint to the Arbitrator. It would appear, however, that you did not escalate your complaint accordingly.
We have engaged your broker to advise them that you have posted a negative review on Hello Peter about your claims experience and they are aware that you would like to escalate your complaint. May you kindly engage your broker with your formal complaint and ask your broker to assist you in reporting the matter to the Arbitrator.
Thank you
Kind Regards.
VUM COMPLAINTS TEAM
Thank you for submitting this information.
Kindly be advised that after investigation it was found that, indeed VUM provided the reasons for the rejection of your claim to the broker. These reasons are subject and not limited to conditions of cover that were not met. We also did communicate that there is an opportunity to escalate your complaint to the Arbitrator. It would appear, however, that you did not escalate your complaint accordingly.
We have engaged your broker to advise them that you have posted a negative review on Hello Peter about your claims experience and they are aware that you would like to escalate your complaint. May you kindly engage your broker with your formal complaint and ask your broker to assist you in reporting the matter to the Arbitrator.
Thank you
Kind Regards.
VUM COMPLAINTS TEAM