WHAT IS GOING ON AT VULCAN . PETHETIC SERVICE SIS!

POINT VULCAN PICKED UP A CHICKEN WARMER ON 30/10/2015 FOR REPAIRS, FOR ABOUT THE 4TH TIME IN 8 MONTHS, VULCAN HAD THE WARMER FOR LONGER THAN WE HAD IT AND WE BOUGHT IT. WE HAVN'T HEARD ANYTHING FROM THEM, I PHONED TODAY AND I WAS TRANSFERRED TO 7 PEOPLE IN THE COMPANY.. THIS SERVICE IS SHOCKING. PLEASE PHONE ME ON ***...<br> POINT 2.<br> ON 09/12/2015 I PHONED IN TO REPORT A INFRARED BAIN-MARIE THAT IS NOT WORKING, THAT SAME DAY I RECEIVED A CASE NUMBER Jobcard Number: *** .<br> I PHONED TODAY TO ENQUIRE ON WHEN THEY ARE GOING TO PICK UP THE BAIN-MARIE, JUST TO FIND OUT THAT IN THE BEGINING OF DECEMBER THE SERVICE DEPARTMENT STOPPED TAKING ON NEW JOBS. WHY ON EARTH DO THEY GIVE A JOB CARD NUMBER AND DO NOT TELL ME THAT IT WILL ONLY BE FIXED NEXT YEAR???