my disappointment

I would like to express my disappointment from your unsatisfactory level of service. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate resolution. On 20/02/2018, I purchased alcohol from Vryburg Cash and Carry building, for a price of R15 000.00 paid by EFT. And this was not the first time I use EFT to pay at VCC. After payment I received a WhatsApp massage from one of the floor managers saying that the company’s accounts department does not want to release my order because they want the payment to reflect in the company’s account before they can release my order even when we show proof of payment from FNB bank. Which is going to take about 48 hours to reflect. I am disappointed because the service you provided was not satisfactory due to the fact that I use to pay using EFT and you did not have a problem with that, and I only knew about the changes after I made the payment. I tried to resolve the issues with your store manager but he just gave me a cold shoulder. He treated me like a trash. Another thing that was more annoying is that I wasted my day waiting for management to show up or just to call me. Not being the first time, I do business with you, I am surprised of the terrible way of treating a "valued" returning customer. I hope you agree with me that this is not acceptable under any circumstances. I trust this is not the way you wish to conduct business nor the kind of [letter / email] you wish to receive from your customers, I trust that you will deal with this issue in a top urgent fashion. I wonder whether it was a mistake to do business with you people. I hope someone, somewhere reads this and makes sure a proper resolution is provided and necessary precautions are taken. Enva Thobejane Nola’s Pub and Grill