TRASH SERVICE

I have a monthly rental car with V-Rentals and it happened that in may and june I exceeded my free kilometres and on the 15th of july I had to pay almost R7000 for them. On that day my car was there for inspection and I was told that their finance office wants to see me. That's how I discovered that I had exceeded my free kilometres and had to pay right there or else I won't get my car. I opened my banking app and made payment and sent proof of payment same time. They acknowledged receipt of that proof of payment and they released my car. Today they called me in the morning and asked me to send them that proof of payment again and I sent it immediately. Later in the afternoon they called and this time the guy was very rude. Instead of explaining that there's a problem with the payment, he rudely instructed me to go to their office and I told him that I'm in Eastern Cape so I won't be able to go to the office. That's when he started being very rude and demanding that I needed to go to their office (which is in Durban) or they will come wherever I am and take the car because I'm a lier because I sent them a wrong proof of payment. I tried to explain to him that I sent that proof of payment in his presence and he opened his phone confirmed that he received it. He didn't check if it was a correct account and now instead of accepting that we both made a mistake so that I can make a correct payment, he became very rude and defensive. Later after that call I sent him a message and told him that I will take back their car because of his disrespect. This very bad attitude is nothing new. I once confronted them about their bad attitude but they don't care at all. They treat customers like *******.