Bad service

I am very disappointed seriously. They wanted a proof of resident and I was advised by Junior to do a fast mail to my physical address take a photo and sent it to them and I did that, they only want to verify if they can post an traffic fines against me to my address if there is any, the only letter that was posted to me was vodacom long time ago and they are no longer posting statement, they only use emails now. I reported a battery frailer on my car and it not the first time I cannot even drive a long distance with this car its risky to drive with an ****up battery. how many times to I have to complain. the oil lick was fixed, battery not changed and the proof of resident submitted as advised and now they are saying the envelope is invalid. if the envelope is invalid go to the post office and verify it yourself as you said you did with vodacom.

Regards