TC
Thabani C
1 reviews | Active since Feb 2015
14 Apr 2022, 15:58
BAD SERVICE
I sent all the proofs of resident that you can think of, the took R2000.00 when I came for inspection they demanded that I pay another R3000.00 or they taking the car. I didn't have that money and the proofs of resident they are referring to were given to them. the car is with them and I didn't cancel any contract. but because they are ****** instead of giving me my R14000.0 back they would demand a cancellation fee. They took my car, I didn't cancel my contract, I don't need they services anymore. now the keep calling and asking the kilometers while the car is with them.
As the car is no longer in my position I want my R14000.00,
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Replies (2)
Vrentals's replyOfficial
15 Apr 2022, 10:57sir
you damaged our vehicle(new),
also you broke the conditions of your contract - you didnt come for inspection as per contract-
who is going to pay for the damages you caused.
you damaged our vehicle(new),
also you broke the conditions of your contract - you didnt come for inspection as per contract-
who is going to pay for the damages you caused.
Vrentals's reply15 Apr 2022, 10:57
Official
sir
you damaged our vehicle(new),
also you broke the conditions of your contract - you didnt come for inspection as per contract-
who is going to pay for the damages you caused.
you damaged our vehicle(new),
also you broke the conditions of your contract - you didnt come for inspection as per contract-
who is going to pay for the damages you caused.
Vrentals's replyOfficial
10 Oct 2022, 14:28 Dear Mr Tabani , As a reputable dealership, Vrentals prides ourselves on superior customer care and quality customer experience. We have gone above and beyond in an attempt to accommodate your concerns and queries. It is however disappointing and unfortunate that you have resorted to degrading comments and ill founded remarks against our reputation despite our numerous engagements via email, whatsapp and telephonically to address your concerns.
Based on the facts, we undertook diagnostic testing of your car, we have noted several damages which you agreed upon in writing .
It is worth mentioning that the car was delivered in good condition with the necessary roadworthy and quality checks completed and a full handover was signed and agreed by you.
It is still unfortunate that you feel that you are being overcharged as we cleared this matter explaining to you that 5 months after your purchase, the manufacturer themselves had the same vehicle with similar mileage at a similar price. On the matter of lost value, we explained the parameters of depreciation to you, not only of this vehicle, but all vehicles that are purchased, including the vehicle that you traded in. We value you as a client and will continue to assist where possible.
Based on the facts, we undertook diagnostic testing of your car, we have noted several damages which you agreed upon in writing .
It is worth mentioning that the car was delivered in good condition with the necessary roadworthy and quality checks completed and a full handover was signed and agreed by you.
It is still unfortunate that you feel that you are being overcharged as we cleared this matter explaining to you that 5 months after your purchase, the manufacturer themselves had the same vehicle with similar mileage at a similar price. On the matter of lost value, we explained the parameters of depreciation to you, not only of this vehicle, but all vehicles that are purchased, including the vehicle that you traded in. We value you as a client and will continue to assist where possible.
Vrentals's reply10 Oct 2022, 14:28
Official
Dear Mr Tabani , As a reputable dealership, Vrentals prides ourselves on superior customer care and quality customer experience. We have gone above and beyond in an attempt to accommodate your concerns and queries. It is however disappointing and unfortunate that you have resorted to degrading comments and ill founded remarks against our reputation despite our numerous engagements via email, whatsapp and telephonically to address your concerns.
Based on the facts, we undertook diagnostic testing of your car, we have noted several damages which you agreed upon in writing .
It is worth mentioning that the car was delivered in good condition with the necessary roadworthy and quality checks completed and a full handover was signed and agreed by you.
It is still unfortunate that you feel that you are being overcharged as we cleared this matter explaining to you that 5 months after your purchase, the manufacturer themselves had the same vehicle with similar mileage at a similar price. On the matter of lost value, we explained the parameters of depreciation to you, not only of this vehicle, but all vehicles that are purchased, including the vehicle that you traded in. We value you as a client and will continue to assist where possible.
Based on the facts, we undertook diagnostic testing of your car, we have noted several damages which you agreed upon in writing .
It is worth mentioning that the car was delivered in good condition with the necessary roadworthy and quality checks completed and a full handover was signed and agreed by you.
It is still unfortunate that you feel that you are being overcharged as we cleared this matter explaining to you that 5 months after your purchase, the manufacturer themselves had the same vehicle with similar mileage at a similar price. On the matter of lost value, we explained the parameters of depreciation to you, not only of this vehicle, but all vehicles that are purchased, including the vehicle that you traded in. We value you as a client and will continue to assist where possible.