VOS Gunshop in Vereeniging - REALLY **** service!!!

I bought a pistol from this VOS guns in 3 Rivers, Vereeniging. For 2 weeks they didn't answer their phone. I e-mailed them and they responded by telling me they will be open for business as from 11 April 2018. I live elsewhere and had arranged with RAM couriers to collect the pistol and to be shipped to a local gun shop for keeping until my license arrives. I have a letter from the polices stating that the licence has been approved. They absolutely refused to send this. This is standard practice for gun shops to send to each other. The local gun shop owner here contacted Chris, the manager and he was just simply rubbed off. This is pathetic.