XC90 Volvo SA - Responsive Client Relationships

I bought an Volvo XC90 just more than 20 months ago. Like all mechanical and electronic equipment there is a good chance that something will go wrong which will impact the reliability, availability and maintainability (RAM). As a customer I expect the RAM to be impact with mechanical moving parts and software issues for electronics. While it may be inconvenient, with such an expensive car it is the response to such an event that is important to me. I have been more than satisfied with the team from Eastern Cape Motors Volvo (East London) and the service I receive from the National Sales Manager Yvette from Volvo South Africa with respect to the RAM. Normally dealers and manufacturers go into a defensive mode rather than focussing on customer satisfaction and the long term relationship. It is not just a transaction but a relationship. I am glad to say that my relationship experience with Volvo South Africa is one of satisfaction. I will buy another one.