Volvo Westrand worst service ever

Good day

I serviced my Volvo S40 at Westrand dealership 21 December 2021. the details are as follows:

Job no V004934 Vin Registration no Relationship Manager Sergio

I booked my car in for a minor service and also for them to check the and recharge the aircon and the clutch was a bit tight.

I collected my vehicle after I paid for the service. Once I got in my car and started it the fan went off at high speed. It sounded like a tracker. But I thought they probably drove it around so I was not concerned.

THe next day, Friday 22 Dec 2023 in the morning I started my car and the fan went crazy running at high speed again. This car has never done this before and the engine was cool so why the fan. Something was done to this car.

I immediately took the car back to Westrand where I spoke to Dawie and he assured me this is normal - it is not normal before - the service this car did not do this.

He explained there are 3 speeds at which the fan runs and it will come on while the aircon is on. This is nonsense and I left. I know my car and it does not do this. I want it fixed.

I wanted to drive my car long distance but I was too afraid, Also subsequently the aircon they said they regassed and CHECK is not WORKING.

Yesterday afternoon the car would not start properly, and the engine light came on and I phoned Westrand again. I took my car back and now I have to wait and there is no courtesy car available. I have to make arrangements now to get a car while this should be dealt with at HO. Dawie even told me the engine light was on when I brought the car in. That is nonsense because then I would have mentioned this to Sergio to look into. Lies again.

I did report the above to the HO and spoke to Robin who is trying to assist me best she can. But after 24 hours heard nothing from her.

I just want to make it clear that I WILL NOT pay for anything they found that is now a problem as it was not a problem before I took my car for the service..

Last time a couple of years ago I took my car to Westrand and 2 months later it blew its top which I had to fixed out of my own pocket. I will not pay again.

I was under the impression that when my car goes for a service they go through the car to ensure all is working as is.

I am now too afraid to drive my car. What if it leaves me stranded in the middle of peak traffic.

I am not happy with Volvo and I doubt I will buy another Volvo. Volvo after care is shocking - dont buy Volvo

Sergio phoned me toady at 3h30 saying they still checking and he will phone me back just now - no further calls was received and the dealership closed and I still dont have feedback on the problem and I don't have a car Apparently the curtesy cars are all out.

They alll lie from the dealership to Head Office -